FREE Flat Rate Shipping on Orders $65+

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

How can I hear about sales and promotions?

Be sure to sign up for our newsletter for the most up to date information on promotions, sales or education opportunities!

We are excited to announce our 2020 promotional schedule to assist you in your planning. Therafirm® will be offering promotional periods in which you have the option to offer your customers savings on Therafirm® products.* We are looking forward to another successful year with you!

FEBRUARY 14–FEBRUARY 21

Offer an additional 10% off Therafirm’s MSRP to your customers

March 19–March 30

Offer an additional 10% off Therafirm’s MSRP to your customers

June 15–june 30

Offer an additional 10% off Therafirm’s MSRP to your customers

Additional 10% off Wholesale for VGM Members only

July 20–july 27

Offer an additional 10% off Therafirm’s MSRP to your customers

November 20–january 1, 2021 • Holiday promo

Offer an additional 15% off Therafirm’s MSRP to your customers

 

*Promotional period includes the following brands: Therafirm, TherafirmLight, Core-Spun, Core-Sport, Ease, TheraSport, and Preggers medical line.

How can I contact my regional sales representative?

Below is the contact information for Therafirm's regional sales representatives.

Western Region Inside Sales Representative
AZ, CA, CO, HI, ID, NM, NV, OR, UT, WA
Laurie Newman
913.279.6112
913.444.2347
lnewman@knitrite.com

Midwest Inside/Outside Sales Representative
IN, FL, KS, MO, MS, MT, NE, ND, SD, WY
Jim Allen
913-522-8754
jallen@knitrite.com

South Central Regional Manager
AR, LA, OK, TX

Erin Botik-Hoyle
469-690-6234
ebotikhoyle@knitrite.com

North Central Regional Sales Manager
IA, IL, MN, WI

Jason Cange
773.251.0999
jcange@knitrite.com

National Account Manager
MI, OH

Kate Spezia
248.943.3649
kspezia@knitrite.com

Southeast Regional Sales Manager
AL, GA, KY, TN

Tony Meade
404-274-6298
tmeade@knitrite.com

Northeast Regional Sales Manager
CT, MA, ME, NH, RI, VT
Ryan Lapham
603-785-6551
rlapham@knitrite.com

New York Regional Sales Manager
NY

Wendy Tam
716.395.6093
wtam@knitrite.com

Mid-Atlantic Regional Sales Manager
DE, DC, MD, NJ, PA

Jen DiRenzo
215.808.9717
jdirenzo@knitrite.com

West Virginia Territory Sales Manager
WV
David Smith

South Atlantic Regional Sales Manager
NC, SC, VA
Laura Moseley
904-504-5577
lmoseley@knitrite.com

International/Special Accounts Manager
Michelle Byrne
913.279.6347
913.424.4145
mbyrne@knitrite.com

National Sales Manager
AK

Brady Humphries
913.449.7449
bhumphries@knitrite.com

SHIPPING QUESTIONS

What is the online ordering shipping policy?

Most of our orders for in-stock items ship from our warehouse the same day or next business day.

Contiguous US Orders

Purchases $0.00–$99.99 — $7.95 Flat Rate

Purchases $100.00–$249.99 — $9.95 Flat Rate

Purchases $250.00 and over — FREE Ground

***Flat Rate Shipping and Free Freight programs limited to qualified accounts. All shipments will be made using UPS Ground, UPS Surepost or similar service. All expedited services, including Air services, excluded. Contact your Customer Service Specialist for more information at 1-800-821-3094 or customerservice@knitrite.com.

Alaska and Hawaii Orders

For orders shipping to Alaska and Hawaii we use USPS Parcel Post for $12.95. Therafirm cannot guarantee delivery times for orders that ship USPS.

Puerto Rico

For orders shipping to Puerto Rico we use USPS Parcel Post for $16.95. Therafirm cannot guarantee delivery times for orders that ship USPS.

EXPORT ACCOUNTS

See your Sales Representative for specific Terms and Conditions.

No claim for shortages will be allowed unless made within 10 working days of receipt of order.

What are the delivery times for online ordering?

Most orders for in-stock items ship from our warehouse the same day or next business day. All shipments will be made using UPS Ground, UPS Surepost or similar service. For orders shipping within the continental US, please allow 5 business days for delivery.

We make every effort to ship orders complete. If there are some items on backorder, you may receive multiple shipments. All backorder shipments will be shipped at our expense.

Do orders ship the same day they were placed?

Online orders placed before 12 p.m. CT typically ship the same day for in stock items. We make every effort to ship orders complete. If there are items on backorder, you may receive multiple shipments. All backorder shipments at shipped at our expense.

Our normal business hours are Monday–Friday. We do not offer a Saturday or Sunday delivery option. For expedited orders, please contact our customer service team at 1-800-821-3094 or e-mail at customerservice@therafirm.com.

RETURNS QUESTIONS

What is your return policy?

RETURNED GOODS POLICY

Acceptance of returned merchandise is at the discretion of Knit-Rite/Therafirm® Returned merchandise will not be accepted for credit without a valid return authorization number. There is a maximum 45 day time limit in which to return all merchandise, should Therafirm® approve the return.

Note: The RA number authorizes your company to return the items, however, based on evaluation, credit to be determined.

The following will be required for any return:

  • Full description of the merchandise
  • Complete reason for the return.

The following applies to all returned merchandise that is not deemed defective or that is not the result of a shipping error:

  • 0% Restock fee if returned within 45 days, no repackaging required
  • 15% Restock fee if repackaging is required
  • 15% Restock fee if product is returned without an RA
  • 15% Restock fee if product is returned unwashed
  • 15% Restock fee if returned over 45 days with approval
RETURNING AN ORDER

Customers must complete return form and payment information if applicable. Please be sure to note your Return Authorization Number on the form. If the RA is approved, we'll refund your account for the full product value less your original shipping charges. Please allow 10–14 days to receive your refund.

All returns without a return authorization number will be subject to a 15% restocking fee.

Mail returns to:
Therafirm®, a brand of Knit-Rite, Inc.
Returns Department
167 Marks Creek Lane
Hamlet, NC 28345

Do I need an RA number?

Under our Returned Goods Policy, all returns require an RA number. Please Note: The RA number authorizes your company to return the items, however, based on evaluation, credit will to be determined at time of receipt and review.

 

The following will be required for any return:

 

  • Full description of the merchandise
  • Complete reason for the return

Is there a return fee?

The following fees apply to all returned merchandise that is not deemed defective or that is not the result of a shipping error:

  • 0% Restock fee if returned within 45 days, no repackaging required
  • 15% Restock fee if repackaging is required
  • 15% Restock fee if product is returned without an RA
  • 15% Restock fee if product is returned unwashed
  • 15% Restock fee if returned over 45 days with approval

COMPRESSION QUESTIONS

What is gradient compression?

Therafirm® therapeutic gradient compression hosiery delivers a controlled amount of pressure greatest at the ankle and gradually decreases towards the top of the stocking to promote better blood flow, assist in preventing swelling and provide relief for tired, achy legs. Therafirm® is 100% made in the USA in our own manufacturing facilities. For almost 60 years Therafirm® has been a leader in manufacturing healthy, gradient compression products. We are committed to providing quality gradient compression products and innovating the way people view compression.

What does "mmHg" stand for?

mmHg stands for millimeters of Mercury. This measurement is used to measure pressure. Since gradient compression hosiery exert a gradually decreasing amount of pressure up the leg, this unit of measure helps express the amount of pressure the wearer will feel.

What are levels of compression?

Levels of compression are common and each represent a different amount of pressure or tightness that garments places on the leg. Common compression levels include light (10–15mmHg), mild (15–20mmHg), moderate (20–30mmHg), and firm (30–40mmHg). The higher the compression level the tighter the garment will feel on the leg. Higher compression levels are often prescribed for those with more severe venous or medical needs.

Are compression products hard to get on?

Many of Therafirm® gradient compression products are designed with the most innovative fibers making our products easier to put. For patients that are not used to wearing gradient compression products, it may seem more difficult to don the products at first. Check out tips and tricks for donning gradient compression.

PRODUCT QUESTIONS

Is the top part of tights and pantyhose tight?

All of the Therafirm® branded tights, footless tights, and pantyhose feature a wide knit-in waist band. This unique top is soft and comfortable for all day wear and will not dig into the waist like traditional elastic bands. The high stretch material allows are greater flexibility in the fit while helping to keep the garment in place all day.

How high should the knee highs and trouser socks be on the leg?

Therafirm® knee high garments should be positioned approximately two fingers below the bend of knee. Ease by Therafirm®, Core-Spun by Therafirm®, and TheraSport® products are very stretchy so it is important the garment is placed correctly. In addition, to ensure a proper fit and optimal comfort, adjust the garment so the material is evenly distributed on the leg. Check that there are no creases or wrinkles.

How do I measure for Therafirm® compression products?

The key to a proper fit is in the measurements. Knowing them assures that the size you select is the size that will fit—the first time.

Patients should be measured when they first get up in the morning to prevent measurements based upon the affected area’s circumference after swelling has occurred. Measure the patient while he or she is standing. If the fitting cannot take place before the patient has been on his/her feet for some time, the patient’s legs and feet should be elevated for 15 minutes prior to taking the measurements.

Take snug measurements against the skin. Avoid measuring over socks or slacks. Never allow folds in stockings. Never remove any wound dressings.

1. Measure the ankle circumference at the narrowest part of the ankle, above the ankle bone.

2. Measure the calf circumference at the fullest part of the calf.

3. For Knee High, skip to Step 4. For Thigh High and Pantyhose, measure the thigh circumference at the widest part of the thigh.

4. For Thigh High and Pantyhose skip to Step 5. For Knee High, measure the length from the floor to just below the bend of the knee.

5. For Thigh High and Pantyhose, measure the length from the floor to the gluteal fold.

Core-Spun, Ease, Preggers, and TheraSport are very stretchy products.  Do I need to fit these products differently? 

Therafirm® garments can be fit using the sizing guide for the applicable brand. Please note that many of our Therafirm® brands feature high stretch yarns that should be a consideration in measuring and donning. When measuring for garments that are available in length options, if a patient is on the cusp of the length guideline, we recommend using the shorter length.

It is important for the wearer to keep in mind the stretchability when putting on Core-Spun, Ease, Core-Sport, Preggers or TheraSport garments to ensure they are donned properly. Because these garments are very stretchy, it is important the garment is placed correctly. For knee highs, the garment should be able two fingers below the bend of the knee. For thigh highs, the band should be placed at the upper thigh, below the gluteal fold. While donning the garment, it is important to adjust the material so it is evenly distributed on the leg. It is common to have too much material at the ankle or lower portion of the leg. To adjust this, the excess material should be pulled gently from the bottom and worked up the leg to ensure it is evenly distributed from the ankle to the knee or upper thigh. It is also important to check that there are no creases or wrinkles.