FREQUENTLY ASKED QUESTIONS

Most orders for in-stock items ship from our warehouse the same day or next business day. All shipments will be made using UPS Ground, UPS Surepost or similar service. For orders shipping within the continental US, please allow 5 business days for delivery.

We make every effort to ship orders complete. If there are some items on backorder, you may receive multiple shipments. All backorder shipments will be shipped at our expense.

Online orders placed before 12 p.m. CT typically ship the same day for in stock items. We make every effort to ship orders complete. If there are items on backorder, you may receive multiple shipments. All backorder shipments at shipped at our expense.

Our normal business hours are Monday–Friday. We do not offer a Saturday or Sunday delivery option. For expedited orders, please contact our customer service team at 1-800-821-3094 or e-mail at customerservice@therafirm.com.

Under our Returned Goods Policy, all returns require an RA number. Please Note: The RA number authorizes your company to return the items, however, based on evaluation, credit will to be determined at time of receipt and review.

The following will be required for any return:

• Full description of the merchandise
• Complete reason for the return

The following fees apply to all returned merchandise that is not deemed defective or that is not the result of a shipping error:

• 0% Restock fee if returned within 45 days, no repackaging required
• 15% Restock fee if repackaging is required
• 15% Restock fee if product is returned without an RA
• 15% Restock fee if product is returned unwashed
• 15% Restock fee if returned over 45 days with approval

mmHg stands for millimeters of Mercury. This measurement is used to measure pressure. Since gradient compression hosiery exert a gradually decreasing amount of pressure up the leg, this unit of measure helps express the amount of pressure the wearer will feel.

Levels of compression are common and each represent a different amount of pressure or tightness that garments places on the leg. Common compression levels include light (10–15mmHg), mild (15–20mmHg), moderate (20–30mmHg), and firm (30–40mmHg). The higher the compression level the tighter the garment will feel on the leg. Higher compression levels are often prescribed for those with more severe venous or medical needs.

Many of Therafirm^® gradient compression products are designed with the most innovative fibers making our products easier to put. For patients that are not used to wearing gradient compression products, it may seem more difficult to don the products at first. Check out tips and tricks for donning gradient compression.

Therafirm^® knee high garments should be positioned approximately two fingers below the bend of knee. Ease by Therafirm^®, Core-Spun by Therafirm^®, and TheraSport^® products are very stretchy so it is important the garment is placed correctly. In addition, to ensure a proper fit and optimal comfort, adjust the garment so the material is evenly distributed on the leg. Check that there are no creases or wrinkles.

The key to a proper fit is in the measurements. Knowing them assures that the size you select is the size that will fit—the first time.

Patients should be measured when they first get up in the morning to prevent measurements based upon the affected area’s circumference after swelling has occurred. Measure the patient while he or she is standing. If the fitting cannot take place before the patient has been on his/her feet for some time, the patient’s legs and feet should be elevated for 15 minutes prior to taking the measurements.

Take snug measurements against the skin. Avoid measuring over socks or slacks. Never allow folds in stockings. Never remove any wound dressings.

1. Measure the ankle circumference at the narrowest part of the ankle, above the ankle bone.

2. Measure the calf circumference at the fullest part of the calf.

3. For Knee High, skip to Step 4. For Thigh High and Pantyhose, measure the thigh circumference at the widest part of the thigh.

4. For Thigh High and Pantyhose skip to Step 5. For Knee High, measure the length from the floor to just below the bend of the knee.

5. For Thigh High and Pantyhose, measure the length from the floor to the gluteal fold.

Therafirm^® garments can be fit using the sizing guide for the applicable brand. Please note that many of our Therafirm^® brands feature high stretch yarns that should be a consideration in measuring and donning. When measuring for garments that are available in length options, if a patient is on the cusp of the length guideline, we recommend using the shorter length.

It is important for the wearer to keep in mind the stretchability when putting on Core-Spun, Ease, Core-Sport, Preggers or TheraSport garments to ensure they are donned properly. Because these garments are very stretchy, it is important the garment is placed correctly. For knee highs, the garment should be able two fingers below the bend of the knee. For thigh highs, the band should be placed at the upper thigh, below the gluteal fold. While donning the garment, it is important to adjust the material so it is evenly distributed on the leg. It is common to have too much material at the ankle or lower portion of the leg. To adjust this, the excess material should be pulled gently from the bottom and worked up the leg to ensure it is evenly distributed from the ankle to the knee or upper thigh. It is also important to check that there are no creases or wrinkles.